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Detailed below are the delivery terms and conditions which apply to all transactions with Watson & Webb Ltd. Placing an order confirms your acceptance of these terms & conditions, so please read them carefully. Items Tracked as Delivered. Due to a significant increase in fraudulent claims for non-receipt of goods, we are no longer able to refund or deal directly with customers who claim that their item has not been received (despite the parcel tracking as Delivered). We will supply the buyer proof of delivery as well as tracking information however the buyer will need to contact the courier direct. All fraudulent claims are reported to the authorities.
We cannot deliver to PO Box addresses. We offer no Saturday delivery service.
All delivery times are estimates only.
Orders placed before 2.00pm Mon-Fri will generally be processed the same day but please allow 3-5 working days for order processing at seasonal peak times.
Parcelforce (UK): *Next working day following despatch
Royal Mail to Europe: 4 days (Western Europe); 8 days (Eastern Europe)
Royal Mail to rest of the world: 14 – 21 days
Courier to Europe: 5 days
Courier to the rest of the world: 10 days
* No Saturday deliveries
Delivery times are estimates only, the majority of items take much less time to arrive.
The times specified are estimated shipping times supplied to us from the carrier, actual times may vary.
We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any item in its original condition for a full refund. You have 14 days from receipt of goods to inform us of your wish to return the item and then you have a further 14 days from this date to return the order to us.
Notification of your intention to return any goods within the period of 14 days after the day of delivery can be done by either calling Customer Services on 01765 607 800 or by emailing us at firstname.lastname@example.org with your order details. Please note that we cannot accept returned goods that we reasonably believe have been used.
On notification of your intention to return, Customer Service will take note of your customer order number and the description of the goods which are being returned. This information can be found on your despatch note. Customer Service will then authorise the return via an e-mail confirmation. We do not accept any returns without prior authorisation.
We strongly recommend that the parcel be sent by a recorded delivery service (one that requires a signature upon receipt). We cannot accept liability for returned goods lost in transit. If you require a refund we will refund the price paid by you for the goods (inclusive of the initial delivery charge) within fourteen (14) days of us receiving the goods back.
If you are entitled to a refund, we will process the calculated refund within fourteen (14) days of receiving your returned goods to us in their original condition. Refunds will only be made against the original payment method used.
After 60 days has passed from the date of purchase, the transaction details are no longer available to us to process a refund. If a refund is required, then we will reserve the right to process a refund through a different method.
The customer is responsible for providing all the correct information to the seller including the correct delivery address. If an insufficient or incomplete address has been supplied for the delivery address, we are not responsible for the item being undelivered or returned to us. If the item is returned to us, we will charge a re-delivery fee at our discretion. Alternatively we can process a partial refund taking into account costs to the company with regard to shipping, handling and re-stocking costs. If the item is lost we will make every effort to locate the item however we cannot be held responsible for the loss of this item.
If the goods you receive are damaged in any way, we will be happy to exchange the items or offer you a refund.
Please notify us as soon as possible after delivery by calling us on 01765 607800 (Monday-Friday 9.00-17.00) we cannot accept claims for goods damaged in transit if you have not contacted us as soon as possible after delivery.
To assure prompt resolution, please provide the order number and keep the box, packing materials and the damaged items for inspection by the carrier. Please photograph any damage sustained.
We cannot investigate “lost” items with our carriers if sufficient delivery time has not been allowed.
An item will only be considered “lost” after:
If an item is deemed as “lost” we reserve the right to either refund or resend at our discretion. No refund will be available if you fail to follow these terms & conditions.
Item deemed “Lost” – Royal Mail Tracked 10 days
We are happy to ship items worldwide provided our chosen carriers offer an appropriate service. Please allow up to 3 weeks for EU delivery & up to 4 weeks for all non EU orders.
Due to trouble clearing customs shipping to Russia can take up to 8 weeks.
All items are shipped with the assumption that they are purchased as a “gift” we mark them as such on the customs label. If you would prefer us to mark it with a higher value then please get back to us.
We will not be responsible for any items seized, delayed or stuck in customs, nor will we be responsible for any charges or taxes owed. Dependent on the destination country, you may be contacted by customs to obtain a tax identification number or to pay import duty (in order to release the parcel). If you fail to pay import duties & the item is subsequently returned to us we will refund you minus all costs incurred by us for shipping the item out & returning it to us. We will not refund any monies until we receive the item back.
Due to shipping restrictions we are unable to ship aerosols outside the UK. We reserve the right to exchange any aerosol for an equivalent non compressed substitute without prior notification.
Please check that the item ordered is suitable for use in the country it is intended for. We will not be responsible for damage or injury incurred using electrical items.
Complaints: All complaints will be acknowledged within 3 working days, although we try to acknowledge all complaints immediately where possible. The customer will be informed of all progress.
Watson & Webb Ltd reserves the right to contact customers regarding orders. Spraytanpro reserves the right to refuse or cancel orders at the discretion of our management.
In accordance with UK Legislation we do not supply any of your details to a third party, unless you have given Watson & Webb Ltd express permission to do so.
As a statement these Terms and Conditions do not affect your statutory rights as a consumer
Sales on this web site are governed by English law and you agree to submit any dispute to the exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions, and no amendments will be accepted by us.
Watson & Webb Limited
Unit 1, Parkfield
+44 (0)1765 607 800
VAT 947 6605 85
Opening Hours : Monday – Friday, 9am to 5pm
Watson & Webb Limited registered in England and Wales Company Number 11403687 / VAT Number: 296866725
By purchasing an item from us you are accepting these terms & conditions, if you do not agree with these conditions then please do not buy.