Frequently Asked Questions

Here is how to fix a constantly spraying airbrush pen:

1. Remove cover
2. Loosen the needle chuck
3. Carefully adjust the needle in and out until it doesn't spray
4. Tighten the chuck
5. Test that it is working (only when the trigger is pulled back)
6. Replace the handle

For a more in-depth answer, check out our blog post here.

Here is how to fix a loose airbrush trigger:

1. Remove cover
2. Tighten the adjustment screw
3. Replace cover

For a detailed tutorial, visit our blog post here.

Don't worry, it might just need a simple cleaning and set-up. Learn how to troubleshoot common airbrush issues and improve your cake decorating skills. Here is a link to a tutorial: Troubleshooting Airbrush Issues.

Something might be blocking the liquid's exit from the nozzle. This can usually be resolved with a few simple steps:

1. Check the Needle Position: The needle might be too far forward. Try gently pulling the needle backwards.
2. Tighten Everything Up: Make sure all parts are tightened properly.

For a handy guide and video tutorial, check out our blog post here.

The airbrush machine operates at 15 PSI, but you can switch this down if required.

No. Watson & Webb Airbrush cake colors are Kosher, Gluten-free, Alcohol-free, Nut-free, Oil-free, and suitable for vegetarians, vegans, and those with lactose intolerance.

Yes, they can.

Any brand of color can be used; however, it is recommended that you use airbrush cake decorating colors.

Airbrush cake colors have more pigment than normal food coloring and are specially developed to flow through airbrush nozzles.

VERY easy to clean. There are instructions with it, which are easy to understand. It's so straightforward.

You use light layers to build up the color, so there is no dripping. The colors dry quickly and are not sticky.

No, only airbrush cake colors can be used.

The compressor comes with a switching power supply (100v-240v).

Yes, air does come out the nozzle even though you haven't pulled the trigger back. As you pull the trigger back, the color then gets pulled up and mixed with the air.

Yes, metallic colors are okay but not glitter colors.

Yes, you can. It comes with a chart to tell you what colors to mix.

If you've recently purchased an edible printer and are facing challenges with color accuracy, particularly when using wafer paper, you're not alone. Many users experience differences in color reproduction. Red tones can often appear less vibrant than expected. You can adjust colors using image editing software. For full instructions, visit our blog post here.

Refilling ink cartridges can be a cost-effective option. However, if the ink doesn't soak properly, try the following:

• Ensure you are using the correct type of ink
• Check for any blockages in the cartridge
• Gently tap the cartridge to help the ink flow

For more details, visit our blog post here.

To return your product, you should mail your product to Watson & Webb Ltd, 21 Priest Ln, Ripon HG4 1LT, UK.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Partial refunds are granted in the following situations:

• Any item not in its original condition, is damaged, or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at sales@watsonandwebb.com.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@watsonandwebb.com and send your item to: Watson & Webb Ltd, 21 Priest Ln, Ripon HG4 1LT, UK.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

All orders are processed within 1 business day. It takes 1-3 business days for items to be shipped within the UK.