Warranty Terms and Conditions

Product Warranty Information

Below you can find information on our Watson and Webb product warranty. Watson and Webb stands behind our products, and your satisfaction is our top priority. If you need further assistance on warranty information or repair, please contact us.

(1)LIMITED WARRANTY

All Watson and Webb products are manufactured, tested and inspected in accordance with strict engineering requirements and are warranted to be free from defects in materials and workmanship.

THIS WARRANTY IS SUBJECT TO THE FOLLOWING CONDITIONS AND LIMITATIONS:

(2) WARRANTY DURATION

The standard Warranty for Watson and Webb Spray  machines is 12 months from date of purchase. Under certain circumstances this may be extended as part of a promotion or upgrade. 

(3) PARTS NOT COVERED BY THE WARRANTY: Parts requiring replacement due to normal wear are not covered under warranty. These include hoses, cords, gaskets, cleaning tools, spray nozzles, filters, seals etc.

(4) WARRANTY EXCEPTIONS AND EXCLUSIONS: Watson and Webb equipment must be used on an electrical supply as specified on the equipment nameplate. Failure or other equipment damage caused by operating on electrical supply not as indicated is exempt and excluded from this warranty.

(4a) Failure or other equipment damage resulting from the improper or negligent use or abuse by the purchaser is exempt and excluded from this warranty.

(4b) All warranted defects will be repaired at no additional cost to the customer, and the product will be returned to the customer shipping prepaid.

 

(6) Watson and Webb supply a full after-sales service that includes videos & PDF's that give clear instructions on how to look after your equipment. Equipment that has been misused will not be covered under warranty. 

  

(8) Nozzles. Airbrushes need cleaning!

Your airbrush WILL clog up

We often receive airbrushes back that just need a nozzle cleaning. If this is the case we make a nominal service charge of £20 to cover servicing & shipping costs. We cannot process the return until the charge has been paid.

Nozzles are not covered under warranty!

 (10) REPLACEMENT: 

Watson and Webb may elect, at its expense, to replace the equipment or warranted part with another new identical or reasonable equivalent model or part in lieu of repairing the defect.

(11) REFUNDS: 
Under warranty policy, Watson and Webb will not refund the customer’s purchase price.

Repairs performed by anyone other than those designated by Watson and Webb may void the warranty.

Use of incompatible cleaning or descaling chemicals will void the warranty. Contact Watson and Webb for guidance.

(12) TO OBTAIN WARRANTY SERVICE: Watson and Webb supply post paid return labels. Watson and Webb will not be responsible for any additional costs associated with returning an item under warranty. All items returned for warranty service must be first authorised by Watson and Webb. Please contact Watson and Webb by phone at +44 01765 607800. Failure to request prior authorisation, or returning items not covered under warranty will result in a small admin charge which will be payable prior to the return of goods.

Warranty equipment or parts together with proof of purchase must be shipped prepaid to:

 

Watson and Webb
21 Priest Lane
Ripon
N yorks
HG4 1lt

 

If you have further questions, please contact us.